Showing posts with label customer service representative. Show all posts
Showing posts with label customer service representative. Show all posts

Monday, July 27, 2015

Take a Look at What is New!

Data Entry in Transcription Department - medical transcription would be helpful
  • Hours:10am-6:30pm, Tues-Sat.
Client Services Advocate

Purchasing Coordinator with Oracle

Payroll Reporting Specialist

Technical Writer

Customer Service Reps
  • Hours will be from M-Th, 12:30pm -6:30pm, Fri 2:30pm-6:30pm
  • Hours will be from M-Th, 12noon-6pm, Fri 2pm-6pm
  • Hours will be from M-Th, 1pm-7pm, Friday 3pm-7pm
Bilingual (Spanish) Customer Service Reps
  • Hours- Saturday- 8am - 5pm, Monday- 10 a- 2p and Tuesday 10 a- 2p
Warehouse Associates in BallGround, Marietta, Norcross, Decatur

Shipping Clerk Export/Import Specialist

Underwriting Assistant

Call 678-393-9313 or email lauren@discoverstaffing.com for more details!





Wednesday, August 6, 2014

Career Opportunities

HR Coordinator in Norcross, GA.

This position will report to the Sr. HR Manager and will have responsibilities in the following areas:
• Provide administrative support to the Human Resources Department
• Assist with the implementation of HR services, policies, and programs
• Responsible for HRIS input and reporting
• Approve and process all employee record changes (new hires, transfers, promotions, pay increases, terminations)
• Maintain employee electronic records by scanning and uploading all documents in HR system in a timely manner
• Track and log all HR activities
• Assist with benefits administration by answering general employee questions and  approving/updating info in HRIS
• Provide biweekly employee and benefit change reports to payroll
• Monitor and updates all employee office locations in all work states
• Respond to employee verification requests
• Verify and submit invoices to Accounts Payable Department
• Respond to unemployment claims by compiling and sending requested information on termed employees
• Handle the daily tasks involved with sourcing, recruiting, and on-boarding candidates: (pre-screening process: background, MVR, and drug testing, generating offer letters, and providing new hire paperwork)
• Maintain client vendor relationships
• Assist in New Hire On-Boarding Process, I-9 and E-Verify Process, Benefits Administration, Compliance Reporting, and other HR assigned duties


Experience and Skills:
• Ideal candidate will possess a BA/BS degree in HR or related field with a minimum of 1-2 years experience in HR
• Must have at least 1-2 years experience working with a HRIS system
• This position requires excellent administrative, organizational, time management, technical, and communication skills
• Must be able to maintain a strict confidentiality of company and employee information
• Must possess strong computer skills in MS Office (Excel, Word, and PowerPoint)
• Experience working with outside vendors
• Must be a team player


Inventory Analyst in Duluth, GA. 

POSITION SUMMARY:
The key function of this role is to manage the spare parts inventory and be able to analyze the needs in a timely and cost effective manner as well as provide a high level of customer service to the dealer network.   

ESSENTIAL FUNCTIONS:
• Optimize the inventory of spare parts in our warehouse to balance customer demand vs inventory cost
• Expedite delivery of parts from our vendors
• Assure that cost information is accurate in our inventory management system
• Automate our parts ordering process using available tools
• Validate stock to ensure and maintain the accuracy of parts by measuring or comparing product in stock with dealership requests
• Perform analysis of stocking levels using existing inventory management system and Microsoft Access and Excel
• Provide visibility of expected delivery dates for items not filled from stock
• Prioritize backorder fulfillment with our vendors
• Respond to parts sales calls and assist customers with orders
• Communicate with suppliers on inventory needs and status of orders
• Cross-functionally communicate and share knowledge with other members of the parts and whole goods operation staff


EDUCATION/EXPERIENCE:
• Prior inventory experience in a farm/mechanical/industrial equipment environment
• Expediting and project management skills
• Experience with setting warehouse stocking levels, including min/max, reorder points and safety stock
• Expert with advanced functions in Microsoft Access & Excel.  Must be able to create, manipulate, query and create reports for analysis
• Familiarity with usage of legacy ERP systems; ours is BAAN
• Bachelor’s Degree in Business or Engineering


DESIRED KNOWLEDGE, SKILLS, & ABILITIES:

• Specific experience with BAAN ERP systems
• Familiarity with agricultural equipment industry
• Experience working with international companies, vendors, etc
• Ability to speak, read, write in Korean, French or Italian
• Knowledge of importing industrial products, including freight, customs, etc

HRIS Administrator in Alpharetta GA

Responsible for the processing of transactions through the lifecycle of the associate (from new hire through separation).  The administrator follows procedures for entering data into the HRIS, is responsible for the integrity of the information, and for meeting all payroll and human resources deadlines.  In addition, you will perform a variety of tasks to monitor and coordinate Human Resources functions and programs.  The position reports to the Director of HRIS.

ESSENTIAL FUNCTIONS AND BASIC DUTIES
• Administer processes related to hires, separations, salary changes, and personal associate changes and benefits
• Input data and maintaining accuracy of HR systems
• Monitor the company's self-service online application (ADP Employee Self-Service) to ensure completion of necessary approvals for associate actions.  Maintain associate and HR Administrator security administration and system access.
• Coordinate with payroll department and Benefits Coordinator to ensure accurate associate compensation and benefits deduction data
• Gather and report data through standard monthly and quarterly reports, as well as on an ad hoc basis using ADP Reporting, MS Excel, and MS Access
• Complete and submit required federal and state reporting (EEO-1 & VETS-100)
• Work closely with HR contacts to ensure accuracy and timeliness of associate actions
• Complete all verifications of employment and other requests for information
• Support system implementations and upgrades as needed to assist the Director of HRIS
• Resolve HR, employee and manager system questions, issues, and requests related to current HR systems platforms
• Special projects as needed.  Must be able to work on multiple projects simultaneously.

EDUCATION/CERTIFICATION:

• Bachelor’s Degree in HR, Business, Computer Science or Management Information Systems (MIS) or related work experience
 
EXPERIENCE REQUIRED:
 
• Two (2) to four (4) years’ experience in Human Resource Information Systems (HRIS) administration
• Advanced proficiency using Microsoft Office products, particularly MS Excel functionality (e.g., pivot tables, heavy data analysis using formulas, filtering, vlookup, etc.).  MS Access is preferred.
• Familiarity with Human Resources concepts, practices and procedures
• Ability to work with limited supervision

SKILLS/ABILITIES:

• High regard for confidentiality
• Exceptional written and verbal communication skills
• Excellent investigative skills needed for troubleshooting and resolving data integration issues
• Exhibit creativity to proactively update processes and systems
• Highly organized with exceptional attention to detail
• Able to work in a team environment while being proactive
• Able to thrive in a fast-paced and ever-changing environment
• Delivers exceptional customer service to internal and external clients
• Effective team building skills
• Ability to communicate effectively and tactfully with all levels of personnel
Customer Service Rep in Suwanee

o Answering customer phones calls
o Answering customer emails
o Processing Orders
o Handling Returns
o Some Billing

• Specific skills required
o Must be able to clearly articulate thoughts
o Exceptional verbal and written communication skills
o Proficient in Windows (specifically Outlook)
o Novice Excel and Word knowledge
o Excellent time management skills

Must have handled heavy conflict and dispute resolution with a high degree of professionalism. 

Send resume to lauren@discoverstaffing.com

Monday, November 11, 2013

FALL into a New Career with DISCOVER STAFFING

Take a look at what's NEW!

  • Data Entry Associate with Accounts Payable experience

  • Regional Buyer - The Regional Buyer is responsible for placing orders in a timely fashion based on warehouse needs.  The PM and Warehouse Coordinator determine needs and place requests in a system.  The Regional Buyer is responsible for pulling a report on the items needed and placing the orders for various assigned locations/warehouses.  They are also responsible for monitoring status of orders and delivery to designated facilities; documentation and communication with Scheduling and Warehousing Departments; assist in the monitoring of Inventory levels at distribution centers; reconciliation of Purchase Orders with Accounts Payable.

  • Customer Service Associate - Very fast-paced environment.  Very high call volume - up to 70 - 100 calls per day. CSR will be getting orders via calls, emails and fax.
    CSR will work directly with the customer
    CSR will enter/build order in a Micro Soft-based system 
    After the order is entered, it will go into production.  There is a planning person that acts a liaison between CSR's and production scheduler.  They will work with the planning person on returns or anytime they have damaged freight. 
    The CSR would then work with the customer on returning material and processing the returns. Must have a college degree and experience in construction a plus.

  • Executive Assistant - Relieves the executives of administrative type functions in order to increase the time the executive has available for executive level responsibilities. Handles a wide variety of situations and conflicts involving the clerical and administrative function of the office. Responsible for confidential and time sensitive material.

  • Regional Sales Manager - Responsible for managing all aspects of territory (South East) development, specifically maximizing new business revenue from the Commercial and Federal segments.

    Primary duties include engaging with existing customers as part of an integrated account management routine, communicating updated product information, responding to product / price enquiries in a timely and effective manner ensuring the maximum ROI from our extensive lead generation activities and managing the sales administrative process within the allocated region.

    Additionally, the successful applicant will be responsible for accurate forecasting, assisting the indirect sales team in supporting regional channel partners and providing input / feedback on our overall marketing efforts.

  • Material Handler - Under direct supervision, handles and maintains flow of materials and products in manufacturing areas according to established guidelines. Computer knowledge necessary.  May operate motorized and non-motorized material handling equipment.  Normally receives detailed instructions and supervisory review of all work.

  • Also recruiting for Warehouse associates, temporary Receptionists!!
Send resume to lauren@discoverstaffing.com


 

Friday, July 26, 2013

Always Hiring!

Current open positions:

Direct Hire:

Demographics Analyst
We are searching for a qualified individual to work with business units and trading partners to successfully implement and maintain network demographic data and associated demographic crosswalks and PPO network mappings.  Develop and manage business processes to improve the overall quality of demographic data.

Medicare Network Administrator
We are looking for a Medicare Network Administrator to coordinate the activities associated with our national and regional medical networks, specifically Medicare, including contracting and implementing new networks, processing new customer sets, and facilitating positive, professional relationships with current and potential networks and clients.  The ideal candidate will possess a strong work ethic, a sense of ownership, and be very detail oriented.

Inside Sales / Scheduler
Rapidly growing virtual service company is looking for schedulers to book home inspections and upsell services.  Must be customer oriented, able to multi task, be a problem solver, have good computer skills with Outlook and Excel

Part Time:

Accounting
4-5 days a week 4-5 hours a day for a 20 hour minimum.  Some general staff accounting knowledge, QuickBooks knowledge and A/P knowledge is what is needed.  There will also be some general office administrative tasks to be performed (e.g. filing, etc.).

Receptionist
Answer phones and some administrative support.  Support CFO reviewing expenses and misc duties as assigned.  8am - 1pm & 1pm - 6pm

Warehouse
Work schedule of between 16 – 32 hours per week.  The proposed work schedule is 24 hours per week, 8 hours / day on M-W-F from 8 AM – 5 PM with a 1 hour lunch period.

Accounting
As a member of the Finance Department you will contribute through preparing various accounts payable, data entry and reconciling functions. Approximately 30 hrs/week

Office Support
Answer the phones and do data entry of accounts payable. Must have Peachtree Accounting.

Temp to Hire

HR Administrator
Responsible for maintaining data in all HRIS systems within the Human Resources department.
Manage daily HRIS operation within ADP, maintenance and reporting including all employee file information, benefits (new hires, terminations, transfers, vacation, personal status changes, salary changes, etc)


GIS Quality Control Technician
Our team is in need of detail oriented technical resources to perform Quality Assurance. The GIS Quality Control technician will be utilizing GIS, CIS, and other related graphical data to ensure that project deliverables exceed our customer’s expectation. This position will also work directly with our customer periodically.

Customer Service Rep
Support sales goals of the agency or specialist department as communicated from the agent to meet long-term and sort-term goals for agency growth.  This includes new business, cross-sell opportunities, customer service retention, and profit goals. Must have insurance experience

Savings Coordinator
To process claims for re-pricing by meeting or exceeding the established quality performance goals which may include individual, departmental as well as company goals.  Possess strong commitment to accurate, timely processing and customer satisfaction. Prior experience working with health claims.


Send resume to lauren@discoverstaffing.com or call 678-393-9313 and speak to our Recruiters!




Friday, February 24, 2012

Customer Service Representative in Alpharetta

DISCOVER STAFFING has a position with a client in Alpharetta looking for a highly experienced customer service representative to join their busy and quickly growing team.  Must have at least 5 years in a business to business customer service capacity (no retail experience will be considered).  Must be an independent worker who is willing to take initiative on projects. Temp to hire position with great company benefits once hired.  Salary range $35K to $40K depending on experience. 

Candidates must be local to the Alpharetta area and have reliable transportation.  Only qualified candidates with 5+ years of B2B CSR experience will be considered. 

Please send your resume to alpharetta@discoverstaffing.com for consideration.