Friday, January 30, 2015

Title and Registration Clerk

Contribute to successful business operations through maintaining comprehensive knowledge of industry related local, state, and federal regulations. Develop ongoing and effective relationships with customers and drivers to ensure that the highest possible levels of service are achieved. Continuously strive to increase product and service knowledge to promote and increase new business opportunities.

a) Thoroughly review all request documentation to ensure completeness and accuracy while collaborating with customers and Account Consultants to obtain required information.
b) Ensure that all title and registration work is audited, closed, and invoiced according to company policy and procedures. Verify that invoices are routed to appropriate staff prior to distribution.
c) Closely monitor all requests to prevent processing delays. As needed, promptly communicate potential delays to customers, drivers, and Account Consultants. Utilize status reports, noting any special information, and other resources to monitor requests.
d) Develop effective rapport with customers, maintaining accurate communication records in company database and understand customer business needs to deliver appropriate service levels.
e) Establish positive working relations with drivers to communicate Department of Motor Vehicle requirements and provide drivers with support in resolving possible problems.
f) Coordinate driver assignment with the Dispatch Office to effectively complete title and registration processing and obtain Department of Motor Vehicle receipts.
g) On an ongoing basis, monitor unresolved inquiries or problems, following through until solutions are obtained. Complete any necessary research and communicate with supervisor any assistance needed for problem resolution.
h) Maintain up to date knowledge of departmental procedures as well as document technicalities and fee information related to assigned territories.
i) Consistently create effective communications with Department of Motor Vehicle staff to maintain current knowledge of assigned territory requirements. Follow through to ensure that company database is modified to reflect changes in state procedures.
j) Retain appropriate supporting Department of Motor Vehicle documentation for future reference.
k) As assigned, assist supervisor in training new staff members to ensure consistency in delivering quality service and adherence to company policy and procedures.
l) Develop monthly reports from raw data to help generate scorecards, identify trends and improve processes.
m) Monitor customer Service Level Agreements and assist in prioritizing and resolving transactions.

Skills:  This position requires the ability to: solve complex problems efficiently and effectively, anticipate needs of customers, vendors, and colleagues, and exercise attention to detail in a demanding environment. This position also requires the use of independent judgment and willingness to employ initiative while genuinely cooperating with others in a team setting.
Experience: To perform successfully in this position, it will be necessary to have a background in an office environment preferably within the transportation industry or state Department of Motor Vehicle. Demonstrated success in understanding and following operational procedures is required as is the ability to work through large amounts of raw data and draw conclusions. Prior experience in a customer service position with extensive public contact is also essential.
Education: Acquisition of an Associates degree in business or equivalent working experience. A minimum of 6 months training or equivalent experience in customer service is necessary

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Executive Assistant in Alpharetta

The position will report to the President and support the President. Candidates must be very detail-oriented, professional, organized, and able to work independently and multi-task. Responsibilities will include, but are not limited to, meeting organization, calendar management, travel planning, time & expense management, pipeline updates and management, document and proposal creation, editing, review, and project billing/invoicing. We are looking for someone who is high energy, pro-active, highly organized, and previous experience assisting executive suite, preferably in a start-up group. Candidate must be a flexible, high achiever and able to work in a fast-paced, high intensity environment. Must be a team player that possesses excellent oral and written communication client skills. Overtime is required and may be unexpected at times.

 Position Requirements:
• Strong communication and organizational skills.
• MS Word - Intermediate to Advanced skills (document creation and editing, page/section breaks, header and footer creation and editing, tables, formatting, conversion to pdf, mail merge, use of templates)
• MS Excel - Intermediate to Advanced skills (data entry, basic reports and mathematical functions, inserting sheets, pagination, printing, basic charts, headers & footers, mail merges; familiarity with billing/invoicing procedures helpful.)
• MS PowerPoint - Intermediate to Advanced skills (Presentation creation, templates and editing)
• MS Outlook - Intermediate to Advanced skills (email creation, calendaring, meeting invitations, creation/management of group lists, update of address books)
• MS Project- Intermediate to Advanced skills (Project tracking creation and editing) preferred
• Time and expense entry
• CRM system knowledge- 
• Document and proposal production - printers, copiers, scanners, and binding machines
• Mail and package handling (incoming and outgoing, including postage metering, FedEx, and courier service)
• Travel planning
• Proofreading and editing of prospect / client proposals and reports
• Organization and collection of documents, forms and other required information in response to RFPs
• Familiarity with WebEx and coordination with conference calls
• Invoicing and billing

Job Requirements:
• 5+ years experience as an Administrative Assistant supporting executive suite, ideally in a Professional Services, Staffing or Consulting firm environment
• Intermediate to Advanced knowledge of Microsoft Office products; Word, Excel, Outlook and PowerPoint.
• Strong communication skills (verbal and written) including proofreading and editing
• Demonstrate excellent customer service with individuals at all levels both internal and external
• Commitment to working collaboratively with other administrative assistant to maintain seamless coverage of department as needed
• High School Diploma or equivalent required. Advanced education/ degree a plus, but not mandatory.
• Able to work overtime on an as needed basis
• Other duties as assigned

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Tuesday, January 13, 2015

It's a New Year!

Job Opportunities

Positions in Fulton County

  • Client Advocate in the insurance industry
  • SAP Cash Application
  • Accounts Payable Specialist
  • Credit Analyst / Accounts Receivable Accountant
  • HR Assistant
  • Client Services Advocate in the background screening industry
  • Receptionist
  • Material Handler with 3 years forklift experience in Decatur
  • GIS Technician
  • Business Development in telecom industry
  • Customer Service Rep in POS industry
  • Accounting Clerk in small office
  • Staff Accountant/Bookkeeper
  • Consumer Services Rep with warranty experience
  • PART TIME Office Assistant in Buckhead (Mon-Fri 10am-2:30pm)
  • PART TIME Administrative Assistant in Roswell
  • Shipping / Receiving Clerk

Positions in Cobb County

  • Recruitment Coordinator in manufacturing environment
  • Help Desk
  • Marketing / Graphic Designer

Positions in Gwinnett County

  • Recruiter with Taleo
  • Administrative Assistant with construction knowledge
  • Bilingual SPANISH Customer Service Rep
  • Data Entry in Shipping dept
  • Warehouse / Assembly
  • HR Assistant / Recruiter
Call now 678-393-9313 or